“I’m happy with both the level of professionalism and kindness along with the cleanliness of the office. All around exceptional. Thank you. ”
“Ernest Monson was very helpful and professional! He explained everything to us and was very helpful!”
“I fell and thought I broke my ribs. PA, Monson confirmed I broke them on both sides and gave me pain management tips and a way to manage pain with ibuprofen and Tylenol He is an excellent practitioner. ”
“I was explained what I need to do for pre-op. I am very confident. He is great!”
“Very good and very satisfied.”
“He explained everything and answered all my questions. Very considerate.”
“What a wonderful experience! The staff was super friendly, punctual, and very professional. Shayne Monson was very knowledgeable and had all the images and records at his fingertips and took his time to show and explain everything he saw. I felt so comfortable in his care. He was entirely on top of communication with other offices and doctors for my future care with Flagstaff Bone & Joint. Excellent service, excellent care. The very pleased patient here.”
“All of the staff were extremely nice and helpful. Shane was attentive, diagnosed my problem and gave clear instructions and more than one alternative to alleviate my sore elbow. He was friendly and appeared to be interested in making me better. ”
“Always have a great appointment, very thorough and understanding. Listens to my concerns and explains in detail. I'm happy and confident every time I leave my appointment thanks to him.”
“Answered all my questions thoroughly and honestly in a language I could understand.”
“Very good.”
“It was a kind and joyful experience. No complaints. Good people. I would recommend to anybody that needed one.”
“The doctor was very kind!!”
“The provider is very impressive, and the office staff is friendly. ”
“He was attentive and explained why we needed X-rays and an MRI before any diagnosis of my left knee. He recommended I return to using my cane to avoid a possible fall, which I did not like hearing, having worked so hard to regain leg strength. He took time to discuss my fall risk without the use of my cane. I appreciated his concern. Thank you.”
“Very quick and friendly. Enjoyed the staff and doctor interaction.”
“I am happy with my two visits to Dr. Ross. After X-rays and an MRI, he was extremely helpful in explaining the cause of my pain. He let me know of options to alleviate the pain, including injections and surgery. I feel confident that he has answered my questions to help me in my decision of how to proceed. I highly recommend Dr. Ross!”
“Fast service. Thank you for all your help. ”
“I have had two issues, a fall that broke my patella, and before that lower back pain seeing Dr. O'Donnell. I have had at least five visits to your office, and for every appointment, the doctor was on time. I have never experienced this at any doctors' office in 50 years. Thanks, it sure says that you care for your patients. Of course, the medical care was exceptional, and all staffers were great. One time I was at my medical equipment provider, and they couldn't find a script for a TENS machine. I called your office, and the staffer was able to get another script faxed to All-Med while I was still in the store. I think that was way above the norm as most of the time in other offices you have to leave messages to be called back the next day. Thank you for your outstanding office.”
“The friendliest office staff and provider I've ever dealt with! Did I say On Time? They were! Clean and quaint office. Perfect way to start my day.”
“Met with Shayne Monson. I call him doctor as that is how much I respect him and his abilities even though I am aware that he is a nurse practitioner. Shayne Monson went over the MRI in detail and explained everything that he saw and that he planned for my future treatment which is injections in my back. I was impressed with his cordiality and his willingness to take the time to explain to me exactly what was going on and what procedure would be in my best interest.”
“Everything went well.”
“I love Dr. Meier and Dr. O'Donnell. They both are very caring and enthusiastic to help me feel better. Both go above and beyond to make sure I understand every aspect of my care. They listen to me and cares about what pain and concerns I may have. ”
“She was the best employee of your staff. She was able to give me two bursa injections without any or so little discomfort. She had very very good bedside manners. And was a pleasure to have her work with me on my pain issue. Thanks for hiring her and keep employing this quality of professional. ”
“Excellent bedside manner and very friendly. ”
